Auto-Lab Customer Survey

Customer Feedback Form

*Name:

*E-mail:

*Address:

*City:

*State:

*Zip:

*Phone:

*Store Visited:

*Service Performed:

*Invoice Number:

*Date Visited:

Was the service performed to your expectations?

Was your vehicle ready at the quoted time?

Was the vehicle returned free of grease marks, finger prints or additional dirt after the service was performed?

Did the price estimate reflect the actual cost, or if additional work was required, were you consulted for approval prior to them proceeding?

Was the Auto-Lab location clean, including the waiting area and restrooms?

Were the technicians knowledgeable, efficient and polite?

Were the technicians receptive to questions and concerns?

Would you recommend this facility to your friends or family for repair services?

How would you rate this Auto-Lab location?

Comments: